As we deliver fresh and perishable items, we hope you can help us maintain the quality of the products by ensuring that they are received and stored properly. We are not responsible for spoilage if items are left uncollected, delayed in collection, or exposed to temperature fluctuations.
Caring for Your Family's Well-Being
We care for your family's well-being and understand the frustrations of not having your products ready for you and your family to enjoy. Please bear with us as Malaysia's hot climate makes our products easily spoiled.
Handling Spoiled or Missing Items
If you receive any items that have unfortunately spoiled or are missing from your order during delivery, please let us know immediately upon receiving them. We will make every effort to replace your product as soon as possible or provide a refund.
Refund Process
Any refunds will be made via the payment method you selected, or our staff will contact you for details to process your refund, subject to management approval.
Thank you for your continuing support and we look forward to serve you and your loved ones!