FAQs
We've compiled answers to the most common questions about ordering, payments, delivery, and more to make your shopping experience seamless. Whether you're curious about how to place an order, change your account details, or understand our delivery schedules, you'll find all the information you need here.
To order your purchase:
- Click the “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to add other products to the cart, or click “Checkout” to proceed with payment.
- You'll reach a log-in page where you need to log in with your Username and Password. If you don't have an account, you need to register before proceeding.
- Confirm your shipping address on the “Shipping Address” page and click the “next” button.
- Select your shipping method and click the “next” button.
- Choose your payment method, then click the “next” button. Please upload your payment confirmation in the allocated box.
- Reconfirm your shipping/billing details and agree to the terms and conditions.
- Click “Confirm Order” to complete the order.
The Farm Shop offers various payment methods:
- Credit Card: Via Ipay88 (Visa, Mastercard, or Internet Banking)
- Bank Transfer: Via DuitNow or Maybank QR
- E-Wallet: Via Touch & Go E-Wallet
Orders will only be processed after payment has been made and verified by uploading the payment receipt into the order confirmation. Thank you.
Log in to your account → Click on “Account Maintenance” → Edit your account information and shipping address here.
Click on “Lost Password?” and enter the email used to register the account.
Click Submit.
A verification token will be sent to you. Once received, you can choose a new password for your account.
Yes, only if the order is still in pending status.
Please send an email to [email protected] with the subject “Request to cancel order.”
Orders that are in shipping or have been shipped cannot be canceled.
All product transactions will be conducted in Ringgit Malaysia (MYR).
Upon receiving your order, we will deliver your product within 1-5 working days. Any changes in the delivery schedule will be notified via email or WhatsApp.
Scheduled Deliveries: Monday-Friday, 9 am-6 pm, subject to traffic and weather conditions. Please ensure someone is available to receive the products and store them under appropriate conditions:
- Chilled: 2-4°C
- Frozen: Below -18°C
- Ambient: 24-30°C in a cool, dry place out of direct sunlight
Our delivery team will generally try to call or text their ETA before heading to your location. Please respond to ensure your orders reach you safely.
Order Cut-Off Time: Place your order by 3 pm, 2 days before your scheduled delivery day for fresh preparation. If received after the cut-off, the order will be allocated to the next available delivery day.
Delivery Schedules:
- Monday: Subang Jaya, Putra Heights, Taipan, USJ, Kota Kemuning, Telok Panglima Garang, Puchong, Sunway, Shah Alam, Glenmarie, Klang, Setia Alam, Denai Alam
- Tuesday: Bangsar, Pantai Dalam, Bukit Bandaraya, Brickfields, Bangsar South / Kerinchi / Lembah Pantai, Bukit Damansara, Bukit Tunku, Mont Kiara, Sri Hartamas, Desa Park City, Segambut, Jalan Duta, Jalan Klang Lama, Seputeh, Kuchai, Bukit Jalil
- Wednesday: Petaling Jaya, Damansara, Bandar Utama, Bukit Utama, TTDI, Damansara Perdana, Bandar Sri Damansara, Kota Damansara, Mutiara Damansara, Kepong, Sg Buloh
- Thursday: Bandar Mahkota Cheras, Cheras Selangor, Bandar Sungai Long, KLCC, Ampang, Setapak, Taman Melati, U-Thant, Melawati, Sentul, Cheras KL (Sri Permaisuri, Alam Damai, Taman Connaught, Taman Midah, Taman Segar), Sungai Besi, Selayang, Gombak, Batu Caves, Jalan Kuching, Setapak, Verticas
- Friday: Putrajaya, Cyberjaya, Seri Kembangan, Balakong, Serdang, Sepang, Dengkil, Semenyih, Kajang, Nilai* (Outstation Delivery Charges apply)
Scheduled Deliveries - Outstation:
Deliveries are every other week between Tuesday-Thursday. Updated weekly schedules allow orders to be placed 2 days before departure. Available in Seremban, Melaka, JB, Nusajaya, Rawang, Ipoh, and Penang.
- Outstation North: Rawang, Ipoh, Penang
- Outstation South: Seremban, Melaka, JB
Confirm delivery availability for your location by contacting us. More locations coming soon.
Saturday Deliveries: Only available in selected Klang Valley areas, between 10 am - 5 pm, subject to traffic and weather conditions.
If your doubts are not resolved in the FAQ, please email us at [email protected].